About JJSSWW
There is a thing the app will not let you do. Support calls it a feature request and closes the ticket. We spend our time on that gap, on who it inconveniences, and on why the company has decided the missing piece is cheaper to leave missing. That is the whole beat.
- JJSSWW has been running since 2010 and still publishes today. There are more than 500 articles here you can search.
- Every piece makes a claim you can check yourself. Open the app, follow the steps, and see whether the thing we said is missing is missing. Adverts and paid placement fund the site, and a paid link says so on the page. An advertiser can pay to be seen here and cannot pay to have a missing feature described as a design choice.
- The questions come from the people stuck with the gap. Why can this app not export my own data. Why does the free plan drop the one setting I actually need, every single time. Who exactly benefits from making this hard.
- We name the company and argue the case. That reads as unfair to some people, and we would rather be unfair than vague.
- Follow along and the pattern gets easier to see, so the next time a platform quietly removes something you will know it was removed rather than never there. You will also know what to ask for.
A post starts with a complaint. We do the steps ourselves, write down the version and the date, and say plainly who gains from the gap staying open, which is usually the company holding it open. If we get it wrong, the correction goes on the same page.
Kiruba, editor: the features apps leave out and who pays for them
Kiruba edits JJSSWW. Each piece starts with something an app or service will not let you do, and asks who pays for that gap. Before a draft runs, the missing feature is checked against the company's own help pages and release notes, so the complaint is about the product as it is today.
- Subscription prices and cancellation steps are taken from the company's own pages, with the month checked.
- Workarounds are described only when the service's terms allow them.
- Every piece names what you can do now, not only what the company should change.
- Every figure is traced to the document that produced it. For JJSSWW that usually means official help centres and release notes, app store listings, subscription terms, and consumer-protection regulators in India, the US and the UK. Prices and plan terms carry the month they were checked.
- Each article adds working you will not find in the coverage it draws on: a worked example with its assumptions shown, a cost over time, or a side-by-side reading of the actual rules.
- Measurements are credited to the independent lab that made them. When nothing was tested hands-on, the article says so.
- Each article closes with a short “How we checked this” note listing its sources and the date it was last verified.
- Kiruba reviews every article after it goes live. If something is wrong or out of date, write to us and it is corrected with a dated note.
Most software writing tells you what an app does, and this one asks what it refuses to do.
Send this to whoever owns the roadmap.
Follow along and you get a vocabulary for something you already felt. Read on. If a piece here gives you the words to explain to a manager why the tool is the problem rather than the team, that is a good week.
JJSSWW has published on jjssww.com since 2010, on one beat: platform and software feature-gap analysis. The publisher is G R Sites — a trading name rather than an incorporated company, writing since 2008.
Funding is disclosed advertising and sponsored placement, and nothing else: no paywall, no
subscription, no affiliate network. Every paid placement carries rel="sponsored" and
is labelled where it appears. Advertisers get no sight of a piece before it runs and cannot have a
label removed.
One editorial policy covers all fifteen titles — sourcing, authorship, where AI is used, corrections and disclosure. It states that no author identity or credential is ever invented. Read the editorial standards, or write to [email protected]. A correction request is acknowledged by a person within 24 hours.
JJSSWW is one of fifteen titles published by G R Sites, an independent publisher writing since 2008, under one editorial policy and one disclosure standard. The other fourteen ask the same awkward question of other things. Of a warranty. Of a bill. Of a television that came with adverts built in.
Start here: every guide on JJSSWW, in one list.
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