Friday, August 5, 2022

Checking with Ford’s Service Centre for repairing accidental damage



After the freaking accident on my Ford EcoSport, I had two options, either getting my car repaired from authorized service center or get it serviced from third party car service center. I wanted to explore both the options, but I had authorized service center as my preferred options and wanted to check with them first, before checking out the third-party car service centers. So, I had telephonic conversation with the Ford’s service advisor and got the required details from them and was surprised on few of those factors. The most important factor of the accidental repair request was that the Ford had announced that it has decided to cease Sales Operations in India and will focus on electric & premium segments. Following is highlights of the conversation and it may vary across the region & authorized service centers
  • Pricing: The Ford service center quote me approximately the price range and wanted me to share the pictures of the car to validate the quote. To my surprise, there was no change in the quote and initially I felt the quote was very high and may get lower quote with the third-party service centers. So, without confirming the accidental repair, I have communicated that price was too high and will come back at later stage. 
  • Turn-around time and paint quality: Ford’s service advisor promised me that the Car repair would be completed in a day, and they would utilize only Ford’s authentic OEM paint for the Car’s Body. The paint would never fade, and the damage would be repaired in such a way that it is on par with Factory finish. I was little bit convinced on this commitment and anyways wanted to check out the third-party service center’s options. 
Even though above factors for car accidental damage were convincing, I was never fully satisfied with the quote and wanted to check with third parties for confirmation. To know more about their response, please feel free to check out the articles published in “G R Team Sites”




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